Customer Care   Financing   Special Orders & Delivery   Written Warranty   Caring For Your Furniture   Frequently Asked Questions

• Customized Product - When you purchase Thomasville furniture, you may be choosing from a large selection of fabrics and leathers. This customization requires additional time to produce and deliver the furniture.

• Production Time - If you order a piece that is not in stock at a Thomasville warehouse, we will need time to make the furniture for you.

• Special orders require a 25% deposit and are not refundable.

We will provide an estimated delivery date once you place your furniture order. A furniture order is usually delivered within 6 to 8 weeks. If you are ordering Custom Upholstery, it may take 8 to 12 weeks for your furniture to be delivered. As your estimated delivery date approaches, be in touch with your sales representative for more specific delivery information.

While many other types of products can be shipped overnight or within a few days, it takes longer to ship furniture. Here are several reasons why:

• Ground Transportation - Thomasville furniture is usually shipped from the Southeast. Our furniture is often large and heavy. In order to keep your freight charges to a minimum, orders are consolidated and then shipped to your to our stores. Consolidating orders takes time.