PRODUCT QUALITY
PRODUCT OPTIONS
PRODUCT CARE
PRODUCT PRICING
PLACING AN ORDER
CONTACTS
DELIVERY
OTHER
product quality
What are the
irregularities in texture and finish tone I have noticed on my
Thomasville wood furniture?
You are noticing the distinctive grain of the finished wood. Nature
marks each tree with its own character, creating the markings
and patterns seen in wood solids and veneers. Each type of wood
has its own distinct characteristics and presents different challenges
to the craftsman at Thomasville.
The fabric
on my Thomasville furniture has tiny fuzz balls. What are they
and how can I get rid of them?
These tiny fuzz balls are "pills". Pilling is not necessarily
considered a manufacturing defect. Normal pilling occurs when
non-structural fibers work their way out of the fabric and "ball"
up. (You may have also noticed this on wool and acrylic sweaters.)
There are several factors that can affect the amount of pilling,
including the actual fabric content and the weave. Since the pilling
involves non-structural fibers, it does not effect the durability
or strength of the fabric. Pilling will subside over time.
With natural fibers such as cotton or wool, the fibers are shorter
and you can usually just brush or pick them off. However, with
synthetic materials such as acrylic, nylon and polyester, the
fibers are longer and tend to "stick" in place. You can remove
these using a sweater or upholstery shaver.
Will my Thomasville
furniture change color or fade over time?
Yes. Leather, fabric and wood will change in color overtime; however,
the change is not noticeable on a daily basis. The environment
we live in will cause color changes in your furniture, with the
most obvious culprit being the sun. The other causes of color
changes in your furniture are heat, indoor lighting, and even
the fumes in the air. While choosing to have tint or UV film applied
to your windows will diminish your fading, it will not completely
eliminate it. Once you understand that your furniture will change
colors over time, you can manage the effect by rotating cushions,
rearranging accessories, and even periodically rearranging furniture.
Since furniture will change in color over time, it is best to
purchase matching items at the same time. For example, it would
be best to order any matching upholstered furniture pieces to
be done in the same material at the same time. The same holds
true for wall units and tables with chairs. Consider this example
regarding chairs: If you have room now for only eight chairs,
but may want two additional chairs later, then purchase side chairs
now and choose two fully upholstered chairs later to complete
your set.
Why are there
are spider-like cracks in my Mahogany table?
Crotch mahogany and burl woods come from specific areas of the
tree where different forces of nature are at work throughout the
tree's life. These forces push and pull on the wood, creating
a magnificently interesting grain. These forces are an integral
part of the wood itself. Even after the wood has been sliced and
veneered, these forces do not relent. Over time, you will begin
to notice the hairline checks or cracks that are indicative of
fine heirlooms. We trust you will appreciate these exquisite pieces
over the years.
product options
Can I order
my Thomasville Furniture in a different finish than shown?
Yes, if you are ordering from our Color Café casual dining collection.
Color Café dining tables and chairs can be ordered in a variety
of finishes. All other Thomasville wood furniture is designed
with a specific finish in mind. Most upholstery frames with exposed
wood can have a number of different finishes applied.
Can I order
my Thomasville Furniture in a different fabric than shown?
You can select from hundreds of fabrics when you order upholstered
Thomasville furniture. Please visit your local retailer to view
these options or view fabric choices by frame online.
What are my
options when I order upholstered Thomasville Furniture?
You can select from hundreds of fabrics and leathers when you
order upholstered Thomasville furniture. Please visit your local
retailer to view these options or view upholstery choices by frame
online. Alternatively, you are welcome to provide your own fabric
and place a "COM" order using "customer's own fabric".
Can I supply
my own fabric when ordering upholstered Thomasville furniture?
Yes. While Thomasville offers a wide range of beautifully designed,
quality fabrics, we never want you to have to compromise on your
home environment. You are welcome to provide your own fabric and
write a "COM" order using "customer's own fabric".
In determining how many yards of upholstery you will need to provide
to us, please tell your Thomasville salesperson the material's
width, repeat and if it is a railroaded pattern. We will be able
to cross-reference this information with the dimensions of your
Thomasville furniture piece and confirm how much upholstery you
will need to provide.
What is the
difference between an "up the roll" fabric pattern and a "railroaded"
one?
A fabric pattern will run one of two ways: "up the roll" or "railroaded".
This is an important issue when the same fabric is being used
for two distinct purposes: draperies and sofas. Imaging making
draperies with a "railroaded" fabric whose stripe runs left-to-right
or side-to-side. If you want the stripe to hang vertically, the
length of the draperies will be limited unless you sew in a seam.
On the other hand, an "up the roll" fabric would require seams
if it is to span the length of your sofa. The next time you are
in a room with matching upholstered furniture and draperies, the
drapery fabric is mostly likely running "up the roll" and, if
you look closely at the upholstery, you may be able to see the
seams.
There are
so many choices in seat cushions. Which one is best?
We offer a selection of seat cushions because people have different
preferences in cushions. While the final decision is yours, the
following information may help you with this choice:
- Soft Loft and Plush Down are Thomasville's
softest cushions and have a soft, inviting look.
- Spring Down and Comfort Crown are Thomasville's
firmest seats. Firm seating helps people rise out of the sofa
or chair.
What are
the styles and special options offered in the Thomasville Cabinetry
line?
You can view all of our cabinetry door styles on the Thomasville
Cabinetry web site. For information about additional finishes,
hardware and accessory options by door style, please visit your
local Home Depot store and browse through our lifestyle galleries.
Remember to ask for a catalog showing all door styles, finishes,
accent panels and hardware.
Can Thomasville
Cabinetry be designed for my kitchen and/or bathroom?
Yes. Thomasville Cabinetry is available for both kitchen and bath
design.
Do Thomasville
Cabinetry finishes match Thomasville furniture finishes?
No. Most people prefer a complementary look throughout their home,
rather than an exact match. We find that certain finishes naturally
lend themselves to cabinets, others to furniture. We make no attempt
to match Thomasville cabinetry and furniture finishes; however,
we design Thomasville cabinetry to complement Thomasville furniture.
product care
What is the
best way to care for my Thomasville furniture?
Learn how to care for your Thomasville furniture by reading our
online Product Care directory.
Can plastic
harm the finish on my Thomasville furniture?
Yes. If you have ever pulled a plastic notebook up to find its
face imprinted on the counter, you've experienced "plasticizer
migration". The ingredients that make plastic pliable also make
it dangerous to furniture. A chemical migration from plastic tablecloths,
placemats, camera cases, TV remotes or notebooks can stain or
darken the finish. Adhesive spacers or the rubber feet on appliances,
trivets, lamps, and calculators can leave permanent scars on your
wood furniture. If plastic materials have damaged your furniture,
seek professional repair advice.
product pricing
Where can
I find pricing information for Thomasville furniture?
Please contact your local Thomasville retailer who will be happy
to provide this information to you.
Where can
I find pricing information for Thomasville Cabinetry?
Please visit your local Home Depot store for assistance with kitchen
and bath cabinetry designs, as well as pricing information. Home
Depot's kitchen and bath designers are the best providers of these
services. They will help you through the pre-planning, designing
and buying stages of the process. Please consult the Cabinetry
Store Finder for a Home Depot near you.
placing an order
How can I
order Thomasville furniture?
To give you the attention and service you expect, Thomasville
furniture is sold exclusively through Thomasville Stores, Thomasville
galleries and authorized Thomasville dealers around the world.
What is the
difference between Thomasville stores, galleries and authorized
Thomasville dealers?
Thomasville stores carry the entire line of Thomasville wood and
upholstered furniture. Some products, such as the Color Café collection,
are offered exclusively at stores. You will also find wonderful
shopping advantages like our Idea Center where you can view our
wall of fabrics, work at our planning tables, examine many of
our upholstery options and more!
Galleries and authorized dealers carry many Thomasville furniture
collections, though there are obvious limitations on floor space.
Please understand that, at times, we do offer certain exclusive
products through Thomasville stores only.
Can I purchase
Thomasville furniture online?
No. To give you the attention and service you expect, Thomasville
furniture is sold exclusively through Thomasville Stores, Thomasville
galleries and authorized Thomasville dealers around the world.
Where can
I buy Thomasville Cabinetry? It was not available in Thomasville
retail stores.
Thomasville Cabinetry is available exclusively at Home Depot stores
in the United States and Canada. The Thomasville Cabinetry collection
is not available at Thomasville Home Furnishings stores, galleries
or dealers, nor is it available at Home Depot's Expo stores. Please
consult the Cabinetry
Store Finder for a Home Depot near you.
Can I purchase
Thomasville furniture off the floor?
Typically, no. Thomasville offers over 20 collections, most with
Bedroom, Dining Room and Living Room pieces. Due to special upholstery
requests and space requirements, we will generally need to order
your furniture directly from Thomasville.
Where are
Thomasville furniture outlets?
Thomasville has three company-owned outlet stores in North Carolina.
These Thomasville outlets sell discontinued and slightly damaged
items and showroom samples. The outlets do not accept orders for
current merchandise. Since the products they sell are constantly
changing, and all items are sold "As Is", you will need to visit
them in order to make your purchase. Please visit our Clearence
Center for more information.
Can I order
Thomasville furniture from North Carolina?
While you may shop for Thomasville products wherever you choose,
we encourage you to order Thomasville furniture from your local
retailer. Thomasville retailers are physically close to you and
have a vested interest in your satisfaction. Also, should your
furniture require service at a later date, your local retailer
will be able to help you quickly and in person.
contacts
Who should
I contact to determine the status of my Thomasville furniture
order?
Please contact the Thomasville retailer that ordered your furniture
for you. Your retailer can provide you with information regarding
the status of your order. Be assured that your retailer has real-time
access to information from Thomasville regarding the shipping
and delivery of your order.
Who should
I contact with concerns or questions about my Thomasville furniture?
Your Thomasville retailer should be the first person you approach
with these questions or concerns. They are knowledgeable about
Thomasville furniture and their closeness to you allows them to
service your needs most effectively. Thomasville supports and
assists its retailers in many ways to give you the quality of
product and service you have grown to expect from Thomasville
Furniture.
The Thomasville
furniture I ordered arrived with damage. What should I do next?
Please contact the Thomasville retailer that ordered your furniture
for you. The retailer will identify the cause of the problem and
determine the course of corrective action.
How should
I proceed if I have concerns with my Thomasville furniture?
You should always contact the Thomasville retailer that ordered
your furniture for you when you have concerns about your Thomasville
furniture. Your local retailer has the resources and expertise
to help you with any issues you may have.
If your local retailer is no longer an authorized Thomasville
retailer or if you have been unable to achieve satisfaction with
your dealer's help, please Contact
Us directly and we will be happy to assist you.
My local
Thomasville retailer has not resolved my concern. What should
I do next?
If you have been unable to achieve satisfaction with your local
retailer's help, please call us at 1-800-225-0265 and we will
be happy to assist you.
delivery
When will
my Thomasville furniture be delivered?
Your local retailer will provide an estimated delivery date once
you place your furniture order. A furniture order is usually delivered
within 6 to 8 weeks. If you are ordering Custom Upholstery, it
may take 8 to 12 weeks for your furniture to be delivered. As
your estimated delivery date approaches, be in touch with your
local retailer for more specific delivery information.
Why might
it take weeks to receive my Thomasville furniture order?
While many other types of products can be shipped overnight or
within a few days, it takes longer to ship furniture. Here are
several reasons why:
- Ground Transportation - Thomasville
furniture is usually shipped from the Southeast. Our furniture
is often large and heavy. In order to keep your freight charges
to a minimum, orders are consolidated and then shipped to
your local retailer. Consolidating orders takes time.
- Customized Product - When you purchase
Thomasville furniture, you may be choosing from a large selection
of fabrics and leathers. This customization requires additional
time to produce and deliver the furniture.
- Production Time - If you order a piece
that is not in stock at a Thomasville warehouse, we will need
time to make the furniture for you.
When will
my Thomasville Cabinetry be delivered?
Your local Home Depot store will commit to a delivery date once
you place your Thomasville Cabinetry order. Thomasville Cabinetry
is usually delivered 4 weeks after the order is placed. Your order
will be shipped directly to your home. Normal delivery is free.
other
I have young
children. Which leather furniture would be best for me?
Young children can certainly leave their marks on our lives, as
well as our furniture. By choosing the best leather for you, you
can lessen the effect of your children on your leather furniture.
With children, the "serviceability," or ease of cleaning spills,
is one of the most important factors influencing your leather
choice. The easiest leather for you to clean will be Grade 2 leather.
It is top-grain leather that has been aniline-dyed, sanded, embossed
and protected. This leather does not have the soft, supple quality
that others in our line have, but Grade 2 is certainly the easiest
to clean. If you prefer softer leather that has enhanced stain
resistance, Grade 4 leather may be more appropriate for you.
I love the
music in the Thomasville television commercial. What is it?
Thomasville commissions music for each particular commercial.
This music is not currently available.
Someone in
my area claims they are selling Thomasville furniture off of a
truck. Are they legitimate?
No, we have heard of situations like this and would like to caution
you about this furniture. While the truck may say that it is from
Thomasville (the city in North Carolina), the furniture is not
made by Thomasville Furniture Industries. Thomasville furniture
is sold exclusively in retail stores - from Thomasville Home Furnishings
stores to authorized galleries and dealers. To find the store
nearest you, please visit our online Store Finder.
